How Can We Help?
Our support team typically responds within 24 hours. Choose a category below or send us a message directly.
Send Us a Message
Quick Answers
How long does shipping take?
Orders placed before 2 PM EST ship same day. Standard shipping (USPS Priority) delivers in 2-4 business days. Expedited options are available at checkout. All domestic orders over $100 ship free.
What is your return policy?
We accept returns of unopened, sealed products within 30 days of delivery. Opened products cannot be returned due to the nature of research compounds. Contact support@beacapra.com with your order number to initiate a return.
How do I request a Certificate of Analysis?
COAs are available on every product page — look for the "Certificate of Analysis" link below the product description. For lot-specific COAs or additional documentation, email support@beacapra.com with your order number.
Do you offer bulk or wholesale pricing?
Yes. We offer tiered pricing for research institutions, laboratories, and qualified wholesale buyers. Select "Wholesale Inquiry" in the contact form above and include your organization details, and our team will follow up with a custom quote within 48 hours.
How does Subscribe & Save work?
Subscribe to individual compounds and save 15%, or subscribe to a stack and save 20%. Choose your delivery frequency (30, 60, or 90 days). You can pause, skip, or cancel your subscription at any time from your account dashboard — no commitment required.
support@beacapra.com
We respond within 24 hours
Business Hours
Mon–Fri: 9 AM – 6 PM EST
Orders ship same day before 2 PM
Live Chat
Available during business hours
Avg. response time: under 5 min